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Aug
31

Building Collaboration in Teams Through a Unique Way!

Often ‘messy problems’ of any organization involves multiple stakeholders and to solve them, you need to make sure that you bring them all together to ideate and solve. Design Thinking enables that structure and allows teams to untangle and move forward. Here’s one story of our partner, Netlink and how Design Thinking helped them bring more collaboration, empathy, and innovation to solve their challenges at work.

Why did you choose Design Thinking Bootcamp with FIIB? 

Our organization encourages a culture of continuous learning. Working in this dynamic world, it is obvious that some of the challenges we face at work need an additional perspective to solve them. Some of those challenges included complex processes and interdependent teams. While we were exploring various options to help us find these messy problems, we got in touch with FIIB for executive development programs targeted exactly to solve such problems. What we liked about the FIIB’s approach is that they didn’t right away try to pitch a program, instead, they heard us out, took time to get involved in our conversations, and then came up with a custom made program – Design Thinking Bootcamp that helped us identify our problems better, try and establish processes that solve problems, rather than jumping to solutions. Believe me when I say that after Design Thinking Bootcamp we’re absolutely floored by the change in the mindsets of our people. The complete hands-on methodology made sure that we absorb everything that we learnt over the 2 days. 

“Design Thinking Bootcamp helped us identify our problems better, try and establish processes that solve problems, rather than jumping to solutions.”

What were the highlights and big surprises? 

Well, in my organization I have conducted multiple programs and workshops. The usual trend is that the first day, the attendance is usually high, but it drops tremendously the following day. DTB with FIIB had 100% attendance throughout. We were expecting two days of classroom learning, but believe me, it couldn’t be more versatile. Team FIIB asked us to hand over the training venue a day before and I wondered why until we walked into the room the next day. The room was transformed into a kid’s living room. There were sticky notes, chart papers, glitters etc. As the day progressed, we understood what they all meant. The workshop brought out the child-like curiosity and enthusiasm within our employees, they got to be innovative, they ideated and made prototypes for possible solutions to the problems which they earlier so carefully identified. The prototype making was another surprise, the employees brought their innovative angle to make charts and videos of proposed solutions. The workshop proved to be interesting as well as impactful. 

Do you see any change in your efficiency after DTB with FIIB? 

Design Thinking Bootcamp with FIIB brought a deep-rooted change, which started from firstly a better understanding of who were the users we worked for – meaning, to find our internal and external customers, then empathize with their needs. It taught us how to look at challenges from their perspective, which in turn helped us redefine our problem statements better. Once it was done, brainstorming, ideating, and prototyping became almost second nature to us. In fact, the video prototypes we made during the workshop inspired us so much that we plan to make videos of all our processes. In addition, in just 2 weeks, the change has spread organization-wide. We are seeing people asking ‘why’ questions more, becoming curious, and taking initiatives to fix things. This is highly impressive, maybe that’s the reason we have now rolled out a training calendar with DTB organized every quarter for our organization. Kudos to team FIIB – particularly Radhika and Prashant for making the concepts stick to our minds! 

“We are seeing people asking ‘why’ questions more, becoming curious, and taking initiatives to fix things. This is highly impressive, maybe that’s the reason we have now rolled out a training calendar with DTB organized every quarter for our organization.”

Leonard Jesuraj,

Want to talk to us about your challenges and work and see if Design Thinking is the right approach for your organization? Check out this page for more information or write to us at ceeinfo@fiib.edu.in